Senior Project Manager

This is a Senior Project Management role at a hospitality design studio working with the biggest names in our sector. We are a studio of designers, writers, artists & strategists passionate about the space where hospitality and design meet.

We’re expanding across our London and Belfast studios and are seeking an experienced Project Manager to join our talented Project Management team. This person should display impeccable critical thinking, project management, and client management skills.

Project Managers are critical to the success of our studio. Creative work breaks down when decisions are delayed, and expectations are unclear. This role exists to ensure our projects are collaborative, strategically led, and seamlessly delivered. Working as a trusted partner and advisor to clients, internal teams, and Crown Creative’s leadership team, this role requires strong client and project management instincts, clear communication, and confidence in making decisions and collaborating. You are not responsible for creative execution, but you are responsible for empowering teams to make key decisions.

At Crown, Project Managers do not simply organise others – you will be embedded in the work, responsible for helping keep projects on track, and providing all the information needed to allow our team and our client partners to make the best decisions. We leave our egos at the door, and play to win as a team.

While Crown Creative promotes a flexible working environment, we require this person to be based in London or Belfast or be willing to relocate & have full-time availability. You must have the right to work in the UK.

This role reports to the Managing Director.

While Crown Creative promotes a flexible working environment, we require this person to be based in London or Belfast or be willing to relocate & have full-time availability. You must have the right to work in the UK to apply.

RESPONSIBILITIES & ROLE

• Management of projects delivering brand strategy, visual identities, and web design.
• Serving as the primary contact and face of Crown Creative for assigned clients.
• Manage and develop client relationships.
• Assist with onboarding new clients and ensuring they understand the company’s processes, standards, and approach to project delivery.
• Oversee the delivery of assigned client engagements and ensure clients are properly informed and satisfied with Crown’s approach to the execution of work. We expect you to share items such as status reports, timelines, arising issues, and meeting summaries as needed.
• Lead external client meetings and facilitate internal project status meetings.
• Ensuring projects are delivered on time, ready for internal and external presentation.
• Reviewing and scheduling the Studio planner in conjunction with other Project Managers to ensure client projects run on budget and within the agreed timeframes.
• Create briefs that allow our design and strategy teams to create the best strategic and visual outcome for our client partners and our internal projects.
• Communicate strategic recommendations to clients, team members, and leadership on a regular basis.
• Conduct market and landscape research for client projects, forming conclusions and insights.
• Provide well-written copy for strategy and brand presentations.
• Proofing and reviewing studio output with a critical eye for detail, ensuring that any errors or missed opportunities for improvement are caught on our side before sending to the client.
• When required, coordinating the production of client deliverables with third-party suppliers.
• Continually upholding, defining, and driving improvements to the Project Management process and how we deliver work at Crown Creative.
• Sharing, driving, and exploring creative ideas with an imaginative and curious mind.
• Continually improving your knowledge of print specifications and production techniques.
• Immerse yourself in research to constantly stay abreast of cutting-edge trends in design and hospitality
• Updating and maintaining Dropbox as a key tool for the studio

SKILLS & CHARACTERISTICS

• Able to balance expectations with both internal and external stakeholders.
• Excellent communication and presentation skills. You are expected to spark connections with clients. Adept with pivoting between strategic, big-picture thinking and needing to be tactical and executional.
• We expect all Project Managers to write copy, so copywriting skill is essential.
• Familiarity with WordPress, Keynote, Adobe Acrobat, and Microsoft Office.
• Ability to present work externally and internally to an exceptional standard.
• Superior organizational and prioritization abilities, with a strong capacity to work to deadlines.
• Possess a ‘get it done’ mentality and are excited to solve any sort of problem, no matter the complexity.
• You are a passionate, self-motivated team player who leaves their ego at the door.
• An understanding of print specifications and artworking for production.

REQUIRED EXPERIENCE

• A minimum of 5 years working in an agency environment and overseeing project teams.
• Proven history working with hospitality and lifestyle brands.
• Experience working with cross-functional creative teams.
• Experience working on web projects and with development teams

COMPENSATION & BENEFITS

• £35k-£50k. The salary will reflect the candidate’s relevant experience for the role.
• ⁠Annual Performance and Salary Reviews
• ⁠⁠35 days of annual leave
• 5 Sick Days
• £250 Quarterly Research stipend
• ⁠⁠£50 Monthly Education and Wellness stipend
• ⁠⁠Early Studio Closure on Fridays
• Annual Team Days – last year we went to Copenhagen.
• A fun, creative, and collaborative work environment.
• Ambitious colleagues and client partners
• Hybrid working model
• Investment in Conferences, Training, and Books.
• Cycle to work scheme