Studio Operations Manager

Come work on some of the most-loved brands in the word. The brands that make us all fanatical. The brands that inspire the largest fandoms on earth.

Brands like Netflix, Warner Bros. Discovery, Diptyque and Christian Louboutin.

At Household we bring fan-first thinking to everything we do. We get under the skin of brands and their audiences to find the killer insights that unlock breakthrough creativity.

Born in Shoreditch, London, in 2004, we’ve been working across brand, strategy, experience and retail design for 22 years. Our name Household comes from the idea that we should be a place where people want to spend time, just like the brands we work with.

Proudly B Corp and named as one of The Sunday Times Best Places to Work 2026.

The Role

The Studio Operations Manager plays a vital role in ensuring the studio runs efficiently, responsibly and within budget, while enabling the agency’s creativity, culture, work and values to thrive. As the first point of contact for the team, visitors and suppliers, they oversee, manage and continually review all aspects of the studio’s physical operations.

This role is central to the smooth running of the agency, both within the studio and beyond. As the face of Household, the Studio Operations Manager should embody and champion the agency’s values. People First, Creating with Purpose and Thinking Brave are not just aspirations — they are the principles that shape how we work every day.

Responsibilities - Studio Operations:

Front of house duties

Meeting room management, AV, and hosting

Studio budgets; the monitoring and management of expenditure to achieve them

Negotiating contracts, and actively managing studio/facilities suppliers to ensure cost-effectiveness, environmental responsibility, and support to the local community.

Tech including:

• Computer hardware budgets, purchase, rental and maintenance
• Managing Dropbox including development and implementation of filing and archiving protocols
• Managing software licences and budgets
• Ensuring we can operationally deliver the AI strategy and continuous refinement of AI guidelines and policies
• IT trouble-shooting and support
• Managing 3rd party IT support agency
• Tech set-up for new joiners and freelancers

Managing infrastructure beyond IT; AV & Tech, printers, phones and mobiles etc

Managing studio facilities; working with the building management team to ensure smooth running

Travel booking

Managing supplies, including stationery and consumables

Organisation of the studio; furniture, fixtures and fittings, managing upkeep, repairs and maintenance and any studio renovations

Resource management:

‘Traffic Management’ coordination of the allocation of people/roles to projects working with client services and project leads

Sourcing, contracting and onboarding of freelancers staff as required

Prepare for all new starters and freelancers to work, within the studio or remotely

Ensure all new starters are fully inducted into the studio and the operations infrastructure

Softer management of people and studio needs such as celebrating birthdays and other special occasions

Work with HR to record and monitor of all Householders holidays/ sickness/Lieu days

Work with Finance to ensure weekly timesheets are submitted agency wide

Team and culture

Ownership of the studio calendar ensuring events are managed in a timely manner

Organisation of Household events e.g. company meetings, breakfast/lunch club, drinks, parties, awaydays etc

Environmental and community

Management of Company recycling and confidential waste disposal to ensure maximum recycling and minimised environmental impact

Embed our ESG commitments, such as recycling and support of local communities, into the studio culture

Management and regular audit of suppliers to maximise our use of local suppliers with strong ESG commitments

Organisation of fundraising events for local community projects

Health, Safety and Security

Implement Company Health & Safety policy ensuring procedures are observed, including Fire Safety Regulations

Security: manage keys, alarms and locking up processes

Disaster recovery; manage and maintain the business continuity plan

Essential Tech/Software requirements

The job holder requires excellent Tech skills; experience with Mac and MS Office (Outlook and Teams).

Essential experience using a project management tool e.g. Productive or similar

Digitally and AI savvy, with the ability to leverage AI tools to streamline studio operations, improve workflow efficiency, support project administration, and identify opportunities for smarter ways of working across the business.

A Dropbox Wizz

Training and development

Skills-based training in Fire Safety and First Aid in the Workplace

Diversity, Equity, and Inclusion (DEI) unconscious bias training

Our Benefits

A great package of financial benefits is available to you, including bonus schemes, life assurance, private medical and dental insurance, enhanced maternity and paternity leave, additional days off between Christmas and New Year plus Birthdays come with a paid day off and £100 to celebrate.

Proudly B Corp

Through strategy, brand, experience, and retail innovation, we collaboratively design sustainable growth for clients, customers, communities, people, and planet. Creativity is our greatest tool for change, and we do it without compromise.

Read our impact report here.