Senior Account Manager

How&How are seeking a Senior Account Manager to join our team in London. You will be a natural team leader, have innate organizational skills, acute attention to detail and impeccable communication skills.

As Senior Account Manager, you will be required to support and lead various creative & digital projects. You will have experience working across a range of branding & web development projects, from smaller tasks to complex web builds. You will have excellent relationship skills to manage both internal & external teams and be able to motivate and challenge stakeholders & teammates to get the best results.

You will be able to adapt your approach depending on the audience, and our clients. You’ll be as comfortable thinking big, as you will be obsessing about the details.

Topline: we need a well-rounded, team player to lead & manage projects with amazing organizational skills, meticulous attention to detail and excellent relationship & communication acumen.

Salary: £45,000 — 55,000 (DOE) + Bonus Options

What you’ll do:

• Lead or support on client & internal projects and the team, being the key contact between agency and client: informing each team member and client on a regular basis
• Partner with senior clients as their direct contact, helping to build a tight-knit relationship between their team and other stakeholders
• Proactively take responsibility for driving each project & task forward
• Always seek new and innovative ways to develop the work & your team
• Expert ability to plan and strategize at a senior level
• Confidently make decisions and build a persuasive rationale for them, bringing others along the decision-making process
• Guide and motivate people around you including teammates, partners & clients

What we’re after for the role:

• 5+ years of hands-on agency experience in Client Services
• Efficient, detail-oriented, organized, and able to work under tight deadlines
• Team player that’ll fit into our design-driven, collaborative team
• Innate acumen for leading & managing creative brand & digital projects
• Extremely comfortable using project management tools & platforms
• Able to balance day-to-day project deliverables, connecting clients to internal resources they need, always independently prioritize the workload
• Proven experience managing client engagements of all levels
• Very strong interpersonal and communication skills (Fluent in English - both spoken and written)
• Able to be articulate in presenting work and facilitating workshops alongside teammates
• Experience in managing a mix of brand & technology projects across clients, both B2B and B2C

What we’re after for the agency:

• Curious about brands and the positive impact they can have on the world
• Interested in more than just design
• Ambitious self-starter who can thrive in ambiguity
• Can-do positivity and optimistic attitude :)

What we offer:

• Salary of £45,000-£55,000 (DOE) + Bonus Opportunities
• 28 Day Holiday allocation (including Bank Holidays)
• Random bonus paid days off
• £1,000/year Skills & Training Allowance
• Macbook Pro setup provided
• Weekly WFH days
• Pro Bono Environmental Studio Projects
• Transparent Tiered Salary System
• 2 Week Remote Working Opportunities (timezone dependent)
• We’re currently working towards B-Corp Status and aim to complete in 202