Creative Resource and Production Manager

CREATIVE PROJECT-WALLA/I

(CREATIVE RESOURCE AND PRODUCTION MANAGER)

We’re looking for a brilliant, organised, resourceful and fantastically big-hearted Creative Project-walla/i to join us on a full-time, 3-month, fixed-term contract.

Sitting at the heart of the creative team, this role is pivotal to the delivery of first-class creative that supports brand and business objectives across every touch point. You’ll manage resourcing and workflow, keep projects on track, and oversee production – ensuring everything from internal design jobs to shoots and print runs are delivered on time, to spec.

You’ll balance people, process and production: allocating creative resource, managing project timelines, and ensuring all output – whether digital or physical – lands smoothly and to the very highest standard. You’ll also manage external suppliers and freelance creatives to expand our capacity and capability where needed. This is a hands-on role and no two days are the same!

The Creative Project-walla/i will work on the following:

1. CREATIVE PROJECTS

RESTAURANTS:

• Manage the creative execution of menu updates: ensuring accurate content collation, coordination with stakeholders and implementation across our suite of menus
• Be the point of contact for creative briefs from the café and local marketing teams for wall artwork, menus, collateral, signage and sign-writing

TEAM:

• Work with the Training team to refresh and maintain creative assets, from initiation docs to training guides
• Manage internal creative projects end-to-end: briefing, production, delivery, feedback

STORE, DELIVERY, EVENTS:

• Support the delivery of creative work across Store, Delivery and Events, ensuring everything lands on time, to brief, and to budget

DIGITAL

• Coordinate digital asset delivery across website, SEO, CRM and social.

2. TRAFFIC AND RESOURCE MANAGEMENT

• Lead weekly resourcing meetings, maintain a live view of team capacity and allocation
• Traffic creative briefs through the team: scheduling, prioritising, sign-off and delivery
• Liaise with project managers and creative leads to balance workloads and timelines
• Monitor utilisation and flag bottlenecks or risks early – ensuring timelines are achievable and teams are well supported
• Maintain clear project schedules and communicate timelines to all involved, ensuring visibility and alignment
• Establish and also refine processes for resource management across the Creative Team.

3. CREATIVE PRODUCTION & FREELANCE MANAGEMENT

• Source quotes, specs and timelines for all print, signage and packaging
• Oversee delivery logistics for printed and physical assets
• Manage a roster of freelancers – from designers and artworkers to photographers and editors – handling everything from scoping and quoting to scheduling and output
• Ensure freelancer contracts, NDAs and onboarding are in place and kept up to date
• Track creative budgets and ensure costs are monitored and recorded accurately

4. CREATIVE OPS & QUALITY CONTROL

• Be the first port of call for creative and content briefs – ensuring they’re clear, complete and production-ready
• Relay feedback to the creative team, helping refine work efficiently and on time
• Maintain asset libraries, file final designs, and archive old projects
• Establish and uphold workflows that support great work and a happy team
• Maintain quality – ensuring nothing goes out the door unless it’s first-class

Our ideal Creative Project-walla/i is:

• A project manager-extraordinaire, with 5+ years in a creative or studio role
• Skilled in Monday.com, Google Sheets or Excel, Adobe Creative Cloud and Slack.
• Super organised – juggling multiple plates (projects) is your bread and butter – you can deal with multiple stakeholders and projects at the same time
• Well-versed in the creative process, from concept to delivery – across print, digital, events and content
• Experienced in scheduling, resourcing, supplier liaison and project tracking
• A master time manager – understanding project priorities and scheduling them accordingly
• Driven, proactive, a problem solver – blockers don’t put you off getting the job done
• An excellent communicator and collaborator across all levels of the business
• Almost comically detail-focused – you can spot a typo a mile off
• A Gantt-chart and process wizard – getting stuff done to plan is your idea of a good time!
• A team player – you bring positivity, perspective and good energy to the room
• Bonus points for knowledge of Indian culture and food

Some benefits you’d get joining us:-

Joining our Healthcare cash plan (to help with expenses like dentists, opticians, physiotherapy and prescriptions).

A day off to attend the annual Family Mela and the Christmas Party.

Team discounts – 50% during the day, 25% in the evening in all of our Cafes and Permit rooms… and 25% from Dishoom at Home

An exciting role in a growing business where you can have a huge impact.