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Account Director

Senior, Director
Full Time
Job Posted
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Job Description


ON ROAD is looking for an experienced Account Director to join our fast expanding team. You will be the heart and soul of this vibrant research agency leading a team of project managers across various global research projects.


We’re anthropologists by nature.

Our in-depth qualitative & ethnographic research puts audiences at the forefront of our work. Our aim is to help brands make authentic work with people at its core.

The way we work is non-traditional, provocative and goes beneath the surface. Our aim is to always bring our clients into their audience’s world. By treating research as a genuine interaction we allow spontaneity into our process – often where the best nuggets of insight emerge. The ON ROAD network has grown organically over the years and our recruitment is rooted in working closely within the communities we research. During our time working with global clients we have helped to create game changing advertising, develop a whole new offensive and active network of advocates

Key skills

You will be a seasoned Account Director with more than 5 years experience in a similar role. You will have a proven track record of managing complex projects, shifting budgets while providing first class customer service to global clients. You can hit the ground running making sure we meet all project deadlines on time, on budget and within our agreed scope of work. You will have an eye for detail and a knack for providing a light touch approach to managing multiple projects at the same time. You will be adept at managing junior and senior-level project managers.

5 years experience in a similar role

Excellent people management skills

Strong budgeting and negotiation skills

Strong leadership oral and written skills

Excellent attention to detail

Duties & responsibilities

Oversee the complete function of the project management department

Ensure that ON ROAD quality standards are met across all aspects of our output and that we are constantly pushing the boundaries of the work that we produce. We will want you to work closely with the client teams to optimise our client facing output

Lead point of contact for existing and new business clients

Quality controlling all team members client comms before going out (reviewing emails, documents, etc.)

Attend client/project meetings, ensuring your team is taking minutes and sharing meeting reports with clients

Have daily check ins with the project team (usually just Project Manager) to ensure project is going to plan

Ability to provide rapid response to incoming enquiries from clients

To have strong problem solving and communication skills to clearly address any concerns while resolving any conflicts that may arise with client / team

Strong communication skills to keep clients updated across all projects, retaining consistent and responsive dialogue with clients to ensure they are satisfied at all parts of the project

Overseeing workflow (resources and capabilities) across the business to find opportunities to improve business practices and processes while assigning projects to teams

Oversee the project team, timelines and milestones for research briefs

Prioritise the requirements and manage client and project team expectations around scope and business value

Oversee project budgets ensuring pre-set profit margin is achieved per project

Ensure projects are not going over budget and that client requests are managed professionally. You will need to have a clear understanding of what sits within the scope/budget, and when to manage the clients expectations about going over time/budget

Monitor the progress of projects making adjustments if necessary to ensure successful completion

Quality control of teams work to ensure it meets ON ROAD client service standards

Reconcile all budgets and project information, client deliverables, to make sure all artifacts are documented and stored correctly

Oversee project key learnings and ensure they have been shared with the leadership team and stored on the project drive

Drive agenda and execution of weekly Leadership meetings, company all-hands meetings and leadership offsite visits, as well as managing weekly project updates with the leadership team to discuss resourcing and project timelines

Excellent communication required across multiple projects and teams