Account Director

Casting Call

Account Director with:

Love for cultivating high-trust, long-term relationships.

Knack for inquiring, listening, and shaping conversations.

Instinct to connect strategic dots and spot strategic opportunities.

Conviction to create value by solving more, not selling first.

Courage to lead money talks with equity, clarity, and integrity.

Scope: What this role entails.

Mission

Grow client relationships, account revenue, and agency reputation through deep trust, sharp acumen, and strong accountability.

Responsibilities

• Own the health of your accounts: relationships, revenue, and reputation.
• Own the P&L for your accounts: spot opportunities, forecast revenue, negotiate deals, manage budgets, protect margins, and optimize performance.
• Lead strategic planning and set clear direction for account growth.
• Be a trusted advisor to clients: guide discussions and decisions with context, insight, and foresight.
• Be a strategic partner to clients: proactively provide recommendations, account reports, and business reviews.
• Partner with Strategy and Creative leadership to translate client objectives into clear briefs, scopes, metrics, and outcomes.
• Collaborate with cross-functional teams to deliver impactful results and delightful experiences to clients.
• Protect clients and teams from misaligned expectations and engagements.
• Initiate and shape discussions, including difficult ones, with clients and teams to achieve win-win outcomes.
• Set and exemplify high standards for account acumen and communication excellence.
• Report directly to VP of Client Success.
• Work in a hybrid environment, including travel to see international clients.

Rewards

• Salary range of $100K – $150K (CAD), based on capability, competency, and experience.
• Career support system with clear paths to growth and leadership.
• Higher autonomy with greater role effectiveness.
• Benefits package (family, health, wellness, dental, vision, prescription, etc.).
• Paid time-off (holidays, vacation, sick and wellness days, etc.).
• Warm office environment with designated desks and a fully stocked kitchen.
• And more to support the whole you.

Casting Criteria

Suitability: How to qualify for this role.

Show us your capability and sensibility.

Must-haves

• Competency and proficiency as outlined above.
• Minimum 8 years of experience in account management and/or client service within the creative, marketing, or advertising agencies.
• Minimum 3 years in an account leadership role.
• Proven experience managing P&L and growing complex or enterprise-level accounts.
• Outstanding communication skills (written, verbal, presentational, and interpersonal), including with senior stakeholders.
• Strong executive presence.
• Proficiency with CRM platforms (Salesforce, Hubspot, PipeDrive, or equivalent).
• Proficiency with Google Apps (Drive, Cals, Docs, Sheets, Slides, etc).

Nice-to-haves

• Experience in B2B enterprise marketing and communications.
• Experience working with global, distributed clients and teams.
• Experience mentoring and developing account teams for high performance.
• Sensibility to recognize creative excellence.
• A degree useful to this role (MBA, BBA, Marketing, Advertising, Communications, etc).