Account Manager (London or Shrewsbury)

We are looking for an Account Manager to join our growing team, based in our London or Shrewsbury studio. This is a client-facing role focused on building strong relationships, growing key accounts, and supporting the smooth delivery of projects across the studio. You’ll play a central role in ensuring projects run efficiently, while also developing client partnerships, attending industry events, and identifying new opportunities for growth.

Key Responsibilities

• Build, nurture and develop long-term client relationships

• Take ownership of key accounts, identifying opportunities for repeat and expanded work

• Travel to meet clients, attend conferences, and represent the studio at industry events

• Manage projects from onboarding through to completion, ensuring delivery on time and

• within budget

• Support the day-to-day running of the design team by planning, budgeting, and allocating

• resources

• Collaborate closely with designers and project managers to maintain efficient workflows

• Brief, mentor, and manage staff and freelancers when required

• Monitor project performance and contribute to monthly invoicing targets

Skills & Experience

• 3+ years’ experience as an Account Manager within the creative industry

• Strong relationship-building and client-facing skills

• Confident attending events and representing a studio externally

• Communication is extremely important for this role, the successful candidate must be an excellent communicator.

• Excellent project management and organisational ability

• Experience managing budgets and programmes for high-value clients

• Proficient in Excel, Adobe CC, and Mac OS

• Willingness and ability to travel as part of the role

Working Style & Benefits

• London or Shrewsbury base with hybrid working (minimum of 3 days in studio + remote)

• Flexible working culture, including a regular midweek day off (Wednesdays)

• Opportunities to travel and attend industry events

• Supportive studio environment with a strong focus on wellbeing

• This is a full-time position, permanent position.

As a small business, we take a collaborative approach and everyone contributes across the studio where needed, whether that’s supporting wider marketing and PR activities or IT troubleshooting. You’ll also take part in studio life beyond day-to-day work, including multi-day team retreats and charity events we support.

As a certified B Corp, we’re committed to balancing profit with purpose, putting people and the planet first. Our mission is to help people connect meaningfully to place. We aim to be the best by working with great partners, caring for each other and the planet, and finding joy in what we do.

Diversity Statement:

As an equal opportunities employer, f.r.a. is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join f.r.a.