Senior Account Manager

Here is a company of thinkers, writers, designers and makers that work together to create beautiful and useful things. We offer a fast-paced working environment working with fantastic clients, on a really wide range of projects.

We share a belief in craftsmanship which stresses the inherent beauty of material, the importance of nature as inspiration, and the integration of utility and beauty.

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About the Client Services team

The Client Services Team is the anchor for every project and works across a range of accounts in multiple sectors. From initial briefing to project delivery, they enhance the productivity of the wider studio to ensure work is completed on schedule, within budget and exceeds our client’s expectations.

The Client Services Team champion the skillsets of Here’s multidisciplinary team and ensure every engagement reflects Here’s philosophy and mission. Through strategic and trusted relationships, they enhance client loyalty, build opportunity and enable the studio to deliver outstanding work.

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Who You Are

We are looking for an established Senior Account Manager who is adept at multitasking. You are a self-starter and an ambitious team player, keen to broaden the types of projects and creative opportunities both you and the wider studio are involved with. You seek to continually develop your skills, identifying and engaging in new learning opportunities.

You are relationship driven and focused on client satisfaction and business growth, ensuring the client's needs are met throughout projects.

You have strong experience working across multiple project types and creative opportunities, particularly in the field of drinks and packaging. You will be able to demonstrate a wealth of client and account management within a creative industry setting.

As a senior member of the team you have comprehensive experience of each stage of a project from start to finish. Your understanding of the process and respective challenges has been built across several projects of varying focus.

You are entrusted with mostly mid to large scale project types. You provide uncompromising client servicing across multiple accounts and work streams. You consistently run projects according to your agreed scope, budget and timings with the focus being on profitability, creative excellence and making good choices desirable.

You are a champion of Beautility. You demonstrate a clear understanding of how this philosophy guides the work that we do and keep Here's mission to make good choices desirable at the heart of judgement criteria. You advocate and stimulate others within the wider studio to do the same.

You work hard to foster efficient collaboration across disciplines within the business, managing a tight approach to both internal and external communication to ensure clarity of what is expected/achievable and to ensure all client feedback is properly considered, understood and reflected in the work delivered by the team.

You agree scope, fees and timings and negotiate where required to ensure all jobs are profitable and have room for growth. You hold yourself accountable for the profitable delivery of your projects.

You use an entrepreneurial mindset to consider the accounts you work on, spotting opportunities to build value as brand ambassadors and to diversify the variety of work brought into the studio. You partner closely with the Client Services Director to activate development opportunities.

You maintain tight relationships with clients meeting them equally in discussions around their commercial and strategic challenges.

You bridge the gap between studio and brand, whilst ensuring that the output of the studio responds to the specific needs of the client bringing a wider perspective and experience into the client discussion.

You see challenges as opportunities. You are solution focused and proactively resolve problems independently, but recognise when more senior intervention is required.

You actively evaluate the project processes and acknowledge successes and challenges, actively feeding these into the Client Services Director to improve efficiencies.

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Salary & Benefits

The salary bracket for this role is £45,000 – £55,000 dependant on skills and experience. As a BCorp we take a holistic view of reward and progression. Alongside salary, we place a strong emphasis on working with ambitious brands shaping the future of their sectors, your long-term development, wellbeing, and the culture we are building. Our benefits include:

• Core hours 9:30 - 18:00 
Monday – Thursday, 09:30 – 13:30 Friday
• Friday afternoons off
• Optional remote working Monday, Wednesday, Friday (client dependant)
• Bi-weekly Friday Lunches
• £100 gift on your birthday
• Summer, Thanksgiving and Christmas parties
• Free weekly Yoga
• Extensive programme of cultural events incl. exhibition visits and weekly radio show
• Vitality healthcare membership – incl. free cinema tickets and 50% off trainers
• £25 off annual eye test and £50 towards glasses/lenses
• Cycle to work scheme and indoor private studio bike storage
• 20 days holiday + BH + Studio closed between Christmas and New Year’s (often longer)
• 25 days holiday after 5 years' service
• 30 days holiday after 10 years' service
• Tailored professional development plan
• Confidential and free access to therapy sessions