Account Executive

Role: Account Executive

Reports to: Account Manager / Owner

Duration: Full-time permanent 40 hrs pw (Hybrid office 3 days min)

About Deep

Deep is a boutique design agency that houses multi-disciplined creatives across brand, digital, campaigns and roll-out. We have a wide client base across sectors, but are proud to work with premium and luxury clients - those clients that are best-in-class.

We seek a new, motivated individual to join our account management team to assist on retainer clients, and one-off projects.

Purpose of the role

You would be supporting the smooth delivery of creative projects. That means helping the account team stay organised, proactive, and client-ready at all times.

Your job is not just admin - it’s about learning how strong client relationships and disciplined project management deliver great creative work.

Core responsibilities

• Project and workflow support
• Assist in building and updating project timelines
• Track deliverables and flag upcoming deadlines
• Take notes in internal and client meetings and circulate clear action points
• Help maintain project status documents and trackers
• Support the creation and adaptation of briefs between account and creative teams
• Running small projects and tracking retainer tasks in our ticketing system.
• Client CMS Support

Client support

• Prepare meeting agendas and follow-up summaries
• Support research for client pitches or campaigns

Administrative

• Project and workflow support
• Assist in building and updating project timelines
• Track deliverables and flag upcoming deadlines
• Take notes in internal and client meetings and circulate clear action points
• Help maintain project status documents and trackers
• Support the creation and adaptation of briefs between account and creative teams
• Running small projects and tracking retainer tasks in our ticketing system.
• Client CMS Support

What we’re looking for:

• Commercial minded: You know how to keep projects on budget and on time.
• Experienced in client service: With 1+ years of experience in a client-facing role (ideally an agency or in-house setting), you can adapt to fast-paced environments with ease.
• Problem solver: You enjoy tackling challenges and delivering solutions across multiple disciplines.
• Detail-oriented: You thrive on organisation, process improvement and efficiency.
• Tech-savvy: While experience with project management tools is a bonus, training will be provided.
• Websites/CMS knowledge: Ideally, you will have some experience with updating websites (WordPress in particular).

Why join Deep?

Our team is collaborative, supportive, and passionate about what we do. We embrace hybrid working, with a mix of in-studio and remote flexibility, and encourage all team members to share their ideas and perspectives.