Account Director

About us

dn&co is a brand and design consultancy that specialises in place and culture. We work on large place brands, helping define the strategy, brand and marketing across all platforms in collaboration with C-suite level clients and government officials. We also work with the culture sector, such as branding museums.

We are a 100% employee-owned business — that means you are part of a group of highly committed individuals who are looking to create great work with clients and develop and grown the company. With shared responsibilities comes shared profits.

About you

You are a smart, highly organised and motivated individual with an interest in places and culture. We are looking for someone with 5+ years experience, ideally in an agency environment, with knowledge of running complex stakeholder branding projects as well as working in digital, print, environmental and more. Reporting to the Client Services Director, the Account Director will join a team of 4 others in the Client Services team and will be solely responsible for the running of their own key accounts in the studio.

Key responsibilities:

– Main point of contact for client

– Understanding the client’s expectations for the project and translating that into a clear brief

– Ensuring adequate strategic and design support is resourced

– Managing project timelines and agreeing key milestones with clients

– Ensuring all deadlines are met in accordance with approved budget

– Coordinating and attending progress meetings


– Presenting new design work alongside the Strategy Director and Creative Director

– Capturing client feedback and ensuring amends are made


– Obtaining approvals

– Liaising with a wide range of project stakeholders

– Preparing presentations, agendas and contact reports

– Overseeing marketing budgets

– Overseeing all print and other production processes in collaboration with the Production Assistant

Key characteristics:

– Proactive and passionate about client care

– Confident and clear written and verbal communicator

– Super organised and able to react quickly to changing situations

– Passionate about strategy and creating meaningful solutions for client needs

– Enthusiastic, energetic, approachable

– Enjoys leading a team, able to relate to anyone

– Ability to understand and get excited about design

– Ability to understand and communicate the process

– Exceptional eye for detail: words, visuals, numbers

– Commercially–minded and a naturally strategic thinker

– Diplomatic negotiator

What we offer

— Salary depending on experience

— Opportunities to work on a diverse range of client projects

— Team lunches on a Friday (when working in the studio)

— Become part of a 100% employee-owned company

— A warm and passionate team

— Pension scheme

— Private healthcare

— Cycle purchase scheme

— Company initiatives: yoga, personal training, presentation training etc.

Please note that the role is London-based in our studio. However, you would initially be working remotely as per UK government COVID-19 guidance