Senior Account Manager
Job Description
About us
We are Poppins, a branding and digital creative agency focused on delivering beautiful identities and building impeccable digital products. We are a family of designers, writers, strategists and developers who believe in our work because we truly care about what we do.
About the role
We’re looking for a Senior Account Manager with 5+ years of agency experience to join our growing team. You'll be integral to the day-to-day operation of the business as well as leading client accounts and building positive client-agency relationships.
You’ll be working closely with the Creative and Product teams, using digital collaboration tools to manage coordination, planning, communication and efficiency. As part of the role, you will be responsible for managing the relationship of one of our most important clients, ensuring smooth delivery, profitability and growth opportunities.
About you
- You're an open-minded, smart and logical thinker
- You're considered and calm under pressure
- You’re approachable, adaptable and comfortable working with high profiled clients
- You’re a team player with an enthusiasm to build and maintain lasting relationships
- You're an excellent communicator. You can summarise succinctly and with conviction
- You're experienced with agile ways of working
- You're great at organising and prioritising yours and others’ workload
- You’re organised, with exceptional budgeting, planning and time-management skills
- You're a perfectionist, leading by example and providing quality control
Requirements
- 5+ years of project management experience in a creative agency
- Be the key point of contact for team members and clients, streamlining the communication flow
- Manage client expectations and set realistic timelines
- Lead client meetings and prepare client briefs
- Work with project managers to protect the quality of our creative output through realistic processes, schedules and deliverables
- Work across the full project life cycle and adapt to different types of projects
- Has a basic understanding of creative and digital product design
Our culture
As a small but rapidly growing team, our culture is important to us. We believe in building a diverse and inclusive team, underpinned by values of creativity, integrity and care. The studio is small and fast-paced so you'll need a good sense of humour, an open mind and the ambition to help create a successful, industry-defining business.
Benefits
- Competitive salary (based on experience)
- Generous holidays (including your birthday)
- Generous, personal health & wellness package
- Quarterly wellness workshops
- We will match charity fundraising efforts
- Join a fast-growing and exciting start-up with excellent growth opportunities
- Working with a fun, highly-motivated team where there's never a dull moment