Senior Account Manager

About us

We are DS.Emotion. We make places successful. We make successful places.

DS.Emotion is a highly innovative, industry leading independent agency who specialise in place making, branding & marketing.

We have over 30 years experience in helping to make the amazing places we work with commercially and socially successful. For us, this means developing authentic place brands that attract and engage with wide and diverse audiences, creating places that make long-term positive changes to people’s lives.

We have branded and marketed some of the UK’s most exciting and inspirational residential and commercial destinations. We’re proud to have won national awards over the years in recognition of our team’s hard but rewarding work.

Who we work for

We support our private-sector clients who consist of some of the UK’s most dynamic and influential development companies, land owners and pension funds.

We also run inward investment initiatives and place marketing campaigns for numerous local authorities, LEPs and BIDs, providing brand driven marketing campaigns, events and promotions to advance and promote physical development and economic growth.

The DS.Emotion London team largely supports retail destinations, providing brand and marketing services from digital to physical that really engage our visitors and communities, and ultimately bring the place to life.

The team

Our innovative, creative and strategic teams across the country bring experience and enthusiasm to all projects. We pride ourselves on our industry expertise and the breadth of services we provide for our clients across all channels. Our skills range from brand consultancy, strategy development, campaign creative and digital and physical delivery – including events and activations.

The London team consists of expert account handlers, designers, strategists plus social media and Place Activation (events) teams. We are a small but effective team of 12 marketers who really enjoy our work but who also socialise outside of office hours taking full advantage of all that London has to offer!

The role

The way we shop has transformed over the past few years, and the role of our high streets, city centres and shopping destinations has changed as a result. It is our job to ensure that the places we market not only keep up with the changing retail landscape, but set the trends for others to follow.

We create place activation programmes to ensure that our destinations offer a 360 experience over and above a traditional shopping trip. We have won awards for our independent pop up strategies, our fundraising Pride events and community engagement activities.

Our Social Media Execs are responsible for showcasing all our places have to offer through multi channel campaigns. You will work with the Place Activation team managing a variety of social plans from conception through to completion.

We are looking for candidates with self-motivation who are excited to get stuck in. You will need to have excellent accuracy and attention to detail. You will also need excellent communication skills and the ability to spin multiple plates!

Successful candidates will be able to both give and take direction working within a close-knit, busy team and also work effectively in silo.  We are looking for an innovative and hard-working professional who can get going from day one.

Key responsibilities

• Deliver excellent project management from brief to delivery
• Develop strong working relationships with clients, building trust and reassurance of delivery
• Brief internal departments and ensure work is delivered on brief, on time and on budget
• Take the lead on creative briefing, collating insight and devising propositions to deliver creative executions which add significant value
• Responsible for managing costs and billing clients – ensuring accounts deliver a profit to the agency
• Developing, managing and meeting client budgets
• Direct and coordinate work commissioned by the client, ensuring that all parties, internal and external, know exactly what is required and what is happening at all stages in the project
• Ensure design and strategy are delivered with creativity and integrity at the heart of the solution
• Work closely with the client to understand their business objectives and develop appropriate marketing strategies to meet them
• Present creative work to internal and external audiences
• Seek ways to generate new business from within existing client accounts

Skills & experience

• A commitment to delivering excellent customer service
• An excellent communicator with the ability to influence at a senior level
• Commercially aware – a solid business acumen and financial management skills
• A touchstone for clients and the agency, both creatively and strategically
• Confident, passionate and innovative with an ability to remain calm and approachable under pressure
• An innovator with a fresh, creative and ever-changing approach to problem-solving and making things happen
• Creative flair
• Proactive

Our offer

• Work in a creative environment as part of growing and ambitious team of specialists
• 20 days annual holiday, increasing annually after two years (up to 25) plus our office closes between Christmas & New year
• Bonus scheme
• Private Health Care
• Macbook
• Ongoing training and career development
• Flexible working policy
• Regular, varied (and fun!) staff socials