Senior Operations & Project Manager

Justified Studio

Justified is a creative consultancy shaping new futures through brand, digital, and campaign. We work with organisations that want to create impact, move culture, and build ideas that last. Our roots are in strategy, design, and technology, and we bring these disciplines together with precision and intent.

We are building a consultancy model designed for the next decade. The world is shifting at speed, and perception of creativity is changing. Our approach blends senior expertise with tech enabled workflows, allowing a small team to deliver work with clarity, pace, and impact.

Our ambition is simple, to prove that lean, focused teams can outperform traditional studios through sharper thinking, smarter systems, and work that pushes the standard. We are not scaling through headcount, we are scaling through quality, technology, and the strength of our methodology.

Purpose

This role exists to design how Justified works. As we continue to evolve the technology that supports our creative consultancy, the way we plan, deliver, and scale must continue to evolve also. Your purpose is to build the systems, processes, and rhythms that allows a small senior team to operate with pace, clarity, and conviction.

This role is both strategic and practical. You will help architect the consultancy's operating model while leading delivery day-to-day. You are the link between ambition and execution.

You will turn complex creative requirements into structured delivery. You will protect creative focus, increase visibility, and build the operational foundation that supports world-class brand, digital, and campaign work. Your contribution will shape the next chapter of the studio, and the model we are building for the future.

If you want responsibility, ownership, and the chance to shape a consultancy built for the future, this role offers that in full.

Key Responsibilities

Operational Design

- Redesign how the studio plans, tracks, and delivers work

- Build systems that increase speed, clarity, and predictability

- Integrate automation and AI into workflows to remove repetitive tasks and lift the quality of delivery

- Maintain accurate forecasting, capacity planning, and operational visibility across all work-streams

- Improve documentation, governance, and process flows so the studio can scale without additional layers

Delivery Leadership

- Lead delivery across brand, digital, and campaign projects

- Translate shifting inputs into clear plans, milestones, and responsibilities

- Manage budgets, timelines, risks, and communication with precision

- Partner closely with Strategy, Creative, and Digital leads to ensure delivery meets the ambition of the work

- Ensure outputs meet agreed creative, strategic, and commercial expectations

Client Management

- Lead client communication on delivery, timelines, budgets, and scope

- Build trust through clarity, honesty, and proactive problem solving

- Protect the team’s time and focus through structured expectation setting

Studio Operations

- Own core tooling including Notion, time tracking, scheduling, and communication systems

- Support financial operations across invoicing, revenue tracking, and profitability insight

- Identify operational issues early and introduce improvements that elevate both team and client experience

What You Bring

- Experience delivering multifaceted brand, digital, or product projects

- A strong grasp of operational design and systems thinking

- Ability to turn complex or ambiguous inputs into structured direction

- Understanding of modern creative workflows and the potential of AI and automation

- Calm, clear communication and confidence leading clients

- A practical mindset that favours clarity and momentum

- Comfort working in a lean senior team where autonomy and accountability are essential

How You Work

You are a systems thinker with strong emotional intelligence. You understand how creative teams work and what they need to excel. You translate complexity into clear steps and build workflows that reduce friction and lift performance. You balance operational design with hands on project leadership, ensuring the studio runs smoothly while constantly improving how we deliver.

- You look at a challenge as a system, not a task

- You make complexity simple and actionable

- You keep teams focused, aligned, and equipped to deliver

- You anticipate issues and act before momentum is lost

- You communicate with honesty and precision

- You build processes that elevate the work, not constrain it

Success Looks Like

Delivery – Projects land on time, on budget, and with creative integrity

Systems – Workflows are clear, documented, and repeatable

Pace – The studio moves faster and with less friction

Visibility – Forecasting and capacity planning are accurate and dependable

Team experience – Teams feel supported, focused, and protected from noise

Client experience – Clients trust the process and feel in control

Commercial – Profitability is predictable and controlled

Justified Studio Benefits

At Justified Studio, we believe in rewarding our team for their hard work and dedication with benefits that go beyond the usual. When you join us, you’re not just joining a studio; you’re joining a vibrant, purpose-driven team of creatives.

An Inspiring Studio Culture – Work in an environment where creativity and collaboration flourish. We’re all about pushing boundaries and supporting each other to make a real impact.

Monthly Justified Socials – Whether it’s a night out in London, playing football with the team, creative workshop, or an exhibition, we make time every month to unwind, connect, and have fun together.

Flexible Working Environment – We understand the importance of balance. Our flexible working policy allows you to structure your day in a way that works best for you while staying connected with the team.

Monthly Team Lunches on Fridays – Every last Friday of the month, we come together for a studio-wide lunch. It’s a great time to bond, brainstorm, and celebrate the months wins over delicious food, on us.

Extended Christmas and New Year Break – We value quality downtime. That’s why we offer an extended holiday break so you can truly relax, recharge, and start the new year refreshed.

Annual Summer and Christmas Parties – We celebrate big moments with memorable events. Our summer and Christmas parties are highlights of the year, filled with fun, festivities, and a chance to celebrate our achievements.

Annual Bonus Structure – We’re committed to recognising and rewarding your contributions. Our annual bonus structure is designed to celebrate the hard work you put in every day.