Senior Resource Manager / Workflow Manager

We’re an ambitious, fast-growing studio and we’re looking for a smart, proactive Senior Resource Manager to bring structure and a sense of calm to our processes and team. This role is pivotal in making the agency run smoothly. You’ll take the lead on managing how projects move through the studio (across strategy, creative, design and production) partnering with department heads and account teams to ensure projects are resourced effectively and delivered on time. You'll be the bridge between projects and teams - solving problems, managing pinch points, and ensuring we balance quality output with realistic and sustainable team workflows.

Responsibilities

• Own the weekly and longer-term resource plan across all live and upcoming projects
• Lead weekly workflow meetings with account leads and department heads
• Manage day-to-day scheduling across departments
• Maintain a clear view of capacity, flagging overbooking and underutilisation
• Source, book and onboard freelance talent when required
• Manage internal resource and freelance budgets against project scopes
• Track team utilisation and help build longer-term capacity planning
• Implement and optimise resource management tools and workflows
• Work with finance and account team to reconcile freelance/contractor costs

About You

• 4–6+ years’ experience in a similar role within a creative/design agency or similar
• A natural problem-solver who enjoys collaboration and lateral thinking
• Highly organised and used to working in high-paced environments
• Adept in studio resource management and scheduling
• Comfortable navigating multiple stakeholders and deadlines
• Excellent communication and negotiation skills
• Calm under pressure with a sharp attention to detail
• Proficient with resource planning tools
• Inquisitive about how we can harness technology to improve processes
• Confident working across project types — from brand to campaigns and digital
• Comfortable leading meetings and rolling up your sleeves

About Otherway:

Launched in 2013, Otherway is a design and communications studio with offices in London and New York. We are experts in creating and transforming brands, placing them at the heart of culture to connect with audiences in innovative ways. Our work blurs the line between design and communications, combining bold conceptual thinking with exceptional execution to ensure that every interaction with the brand is meaningful and effective. Based in Primrose Hill, our 60-person multi-disciplined team is made up of strategists, designers, creatives, copywriters, producers, performances marketers and web developers - all full of smart ideas and a shared purpose to help our clients and ventures succeed.

Our Benefits Package…

• 25 Days Holiday with an extra day per year to a total of 28 – It's important to take a break and recharge, that's why we offer a generous holiday allowance + all the usual bank holidays
• Plus, office shut down between Christmas & NY – extra time off to spend with friends & family during the festive period which is separate to your holiday allowance.
• Health and wellbeing focus – We offer mental health support through the MYNDUP platform and access to join our cycle to work scheme.
• Healthcare Cash Plan – With our healthcare cover you’ll be able to claim money back for everyday medical costs such as dental, optical and physio costs plus have access to an online GP 24hrs a day
• Charity Volunteer days – supporting charities is really important to us, so we offer all our employees one day per year to volunteer for a charity that’s close to your heart.
• A hybrid structure – we’re in our studio on Tuesday, Wednesday & Thursday and we work from home on Monday & Friday.
• Nursery fees Benefit - For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and NI on the full cost of your nursery fees each month.
• Travel card loan scheme – we get it, travel can get expensive. Let us help with the commute costs.
• Free Breakfast & snacks – it’s important you are well fuelled for the day, so we've got your breakfast and snacks covered + free lunch every Wednesday
• Dog-friendly office