Account Manager

As our studio and global projects continue to grow, we’re looking for an Account Manager to join the team.

We’re interested in people who are confident working across global luxury real estate and hospitality projects, and who are exacting about quality, detail, and execution at every stage of a project.

WHO ARE WE?

We are DD LONDON, a global brand and design consultancy dedicated to creating and elevating brands of distinction across luxury real estate, hospitality, and

lifestyle sectors.

Based in London, we partner with some of the world’s most prestigious brands from Nobu Hospitality, Portia Fox and Louise Bradley to Caudwell, Knight Frank and The Shard Residences, shaping everything from naming and strategy to branding, print, digital, film and art direction.

We’re a small, close-knit but ambitious team working from our light-filled studio in South West London. Right now, there are 9 of us (not including the three dogs, Molly, Ferris and Betty). We believe in a relaxed, friendly and fun studio environment, coming together for team lunches, baking, drinks and seasonal parties. It’s a place where collaboration and creativity thrives and people grow, where everyone is encouraged to shape their role, expand their skills and contribute to work that leaves a lasting impact.

We have a beautiful studio and value investing in our team and culture! Working at

DD LONDON has the following benefits:

* Closed between Christmas and New Year (Paid - not taken as holiday)

* Cycle to Work scheme with secure bike storage and showers

* Flexible working supporting up to 2 days remote and 3 days in office per week

* Summer and winter studio parties

* Yearly budget allocation for team culture / wellness

* Free and anonymous access to therapy sessions with mental health and well-being service

* £100 gift on your birthday

* Long Service Leave (additional 5 days after 5 years of working at DD LONDON)

THE ROLE

This is a role that will be at the very heart of the studio where you will have a chance to put your stamp and shape how the agency develops and grows - from inputting your creative thoughts and briefing the design team through to crafting and hopefully winning cost proposals and pitches, as well as liaising with external suppliers.

As an Account Manager, you’ll ensure projects run smoothly, with great personal skills and confidence with client-facing duties, acting as the driving force behind client relationships, nurturing them while taking an active role communicating and delivering great results.

In addition to excellent communication and interpersonal skills, you should be able to demonstrate the ability to confidently handle and successfully deliver multiple projects of various scales – on time, within budget and to the highest standards. Knowledge / experience / interest within real estate, hospitality or luxury sectors / clients is essential.

* Run and lead on multiple projects end to end at any one time

* Assist with cost proposals, project scopes, pitches and award submissions

* Maintain constant awareness of project status, next steps, and challenges

* Manage and monitor timelines and deadlines, setting realistic client expectations

* Deliver projects on time and on budget

* Build and maintain relationships with clients and suppliers

* Communicate and manage clients and key senior stakeholder

* Work alongside Account Director to lead weekly studio scheduling and project status meetings

* Brief projects and work closely with the design, website build and strategy teams

* Input and steer creativity within projects, reviewing creative work with the design team to ensure we hit the brief

* Identifying problems within the project workflow or communication channels and providing solutions

* Proven experience managing in-depth branding projects

* Understand the print process and web development

WHO ARE YOU?

We are looking to meet people who have a hunger to build strong client relationships, drive agency growth, deliver exceptional work for your clients and be part of an amazing team.

You are:

* Passionate about the creative process and experienced working across all communications platforms

* Someone who understands what it means to provide a amazing service to clients

* Experienced working within a branding/digital/marketing/creative agency environment

* Friendly, approachable and collaborative

* Highly competent with prioritisation and time management, with a strong attention to detail

* Proactive, resilient and able to work under pressure

* An enthusiastic team player with strong interpersonal skills

* An excellent communicator with the highest standards of written and spoken English

* Always striving to exceed quality aspirations and checks/approves all project deliverables

* A logical and efficient problem solver

* Nimble and able to quickly adapt to different client work styles, helping to ensure the smooth production of large volumes of work

* Happy working across multiple projects and accounts

* We are a Mac-based studio so you’ll need to have a solid working knowledge of the standard Microsoft packages and a basic working knowledge of Adobe InDesign and Canva.