Account Director

About Us

20.20 is a home for culturally-curious minds – an agency for people who want to set the bar in brand experience - providing expert counsel for progressive clients.

You will take a key position in our business predominantly managing your own accounts and projects at a senior level, working closely with the creative and strategy teams.

Whilst this is not a new business role, we would love you to bring your enthusiasm and expertise to input into proposals and help the management team shape new business pitches.

This is a relationship and commercially focused role responsible for organic client development and new client growth.

Your Role:

• Your role will be to develop effective strategic partnerships, delivering successful projects and long-term growth for the client business and for 20.20.
• Aligning to 20.20 values, you will build trust with our clients through integrity, honesty, and making genuine human connections.
• Nurture existing client relationships and ensure projects are delivered to excellent standards, on time, on budget.
• Understand client sector, brand and business objectives.
• Be the champion of your clients’ business within the 20.20 to ensure their objectives are delivered.
• Prepare, present and negotiate client estimates, proposals and tenders.
• Financial management of accounts including 3rd party negotiations and bought-in-cost estimates, expenses and invoicing.
• Lead the internal project teams alongside Creative / Strategic / Business Director leads.
• Daily project management from brief to team planning, execution and delivery.
• Nurture growth by identifying new opportunities within the client’s project team and potential new clients within their business
• Support the new business team in winning new clients through proposal writing, cost estimates, leading pitches and attending new business meetings when needed
• Work with Managing Director on driving the commercials – budgeting, forecasting, commercial management

Our dream candidate would be someone with:

• Relevant sector experience particularly in hospitality, sport & entertainment venues, and retail experiences. You should have a good knowledge of working in the brand/experience space.
• Experience in both interior and brand design processes.
• An understanding of strategy, specifically translating strategic drivers into creative executions.
• Strength and attention to detail in daily project management tasks, from planning, resourcing, shaping content and leading teams.
• Commercial astuteness with clear examples of winning, retaining and building client loyalty and delivering business revenue growth.
• Ability to deliver exceptional client service.
• Experience working with C-Suite / Senior Management client levels, as well as implementation partners.
• Strong communication skills, written and verbal, and success leading, retaining and growing accounts.
• A pro-active approach, with the prefect balance of being autonomous and an integrated team player.
• A genuine passion for the design process and an understanding and desire for quality output, always.
• Emotional intelligence and empathy – toward our clients and our team.
• Experience in digital is a bonus

20.20 are a team who don’t enjoy big egos, or personal agendas. Our team are truly open and collaborative, and we are looking for an individual who will fit right in.