Job Description
About Us
20.20 is a home for culturally-curious minds – an agency for people who want to set the bar in brand experience - providing expert counsel for progressive clients.
You will take a key position in our business predominantly managing your own accounts and projects at a senior level, working closely with the creative and strategy teams.
Whilst this is not a new business role, we would love you to bring your enthusiasm and expertise to input into proposals and help the management team shape new business pitches.
This is a relationship and commercially focused role responsible for organic client development and new client growth.
Your Role:
- Your role will be to develop effective strategic partnerships, delivering successful projects and long-term growth for the client business and for 20.20.
- Aligning to 20.20 values, you will build trust with our clients through integrity, honesty, and making genuine human connections.
- Nurture existing client relationships and ensure projects are delivered to excellent standards, on time, on budget.
- Understand client sector, brand and business objectives.
- Be the champion of your clients’ business within the 20.20 to ensure their objectives are delivered.
- Prepare, present and negotiate client estimates, proposals and tenders.
- Financial management of accounts including 3rd party negotiations and bought-in-cost estimates, expenses and invoicing.
- Lead the internal project teams alongside Creative / Strategic / Business Director leads.
- Daily project management from brief to team planning, execution and delivery.
- Nurture growth by identifying new opportunities within the client’s project team and potential new clients within their business
- Support the new business team in winning new clients through proposal writing, cost estimates, leading pitches and attending new business meetings when needed
- Work with Managing Director on driving the commercials – budgeting, forecasting, commercial management
Our dream candidate would be someone with:
- Relevant sector experience particularly in hospitality, sport & entertainment venues, and retail experiences. You should have a good knowledge of working in the brand/experience space.
- Experience in both interior and brand design processes.
- An understanding of strategy, specifically translating strategic drivers into creative executions.
- Strength and attention to detail in daily project management tasks, from planning, resourcing, shaping content and leading teams.
- Commercial astuteness with clear examples of winning, retaining and building client loyalty and delivering business revenue growth.
- Ability to deliver exceptional client service.
- Experience working with C-Suite / Senior Management client levels, as well as implementation partners.
- Strong communication skills, written and verbal, and success leading, retaining and growing accounts.
- A pro-active approach, with the prefect balance of being autonomous and an integrated team player.
- A genuine passion for the design process and an understanding and desire for quality output, always.
- Emotional intelligence and empathy – toward our clients and our team.
- Experience in digital is a bonus
20.20 are a team who don’t enjoy big egos, or personal agendas. Our team are truly open and collaborative, and we are looking for an individual who will fit right in.