Business & Operations Manager

The role

Shoreditch Design is a small, fast-paced creative agency working across UI, UX, branding, video and digital experiences.

We’re looking for a Business & Operations Manager to help us run the agency better as we grow. This is a hands-on role for someone organised, curious and commercially minded, who enjoys being close to both delivery and growth.

You’ll sit at the centre of the agency, supporting smooth operations while also helping inbound opportunities turn into well-scoped, profitable projects.

What you’ll be doing

Operations & Ways of Working

• Supporting and improving how projects are run day to day
• Documenting and refining internal processes
• Keeping tools, workflows and information organised and up to date
• Spotting small issues early and helping fix them

Resourcing & Team Allocation

• Planning who works on what, and when
• Balancing workloads across the team
• Tracking capacity to ensure projects are staffed properly
• Supporting freelancer planning when needed

Project & Financial Support

• Owning timesheets and ensuring they’re completed accurately
• Tracking project budgets, utilisation and profitability
• Flagging risks, overruns or resourcing gaps early
• Supporting realistic timelines and pricing for new projects

Client & Account Management

• Acting as a point of contact for clients once projects are live
• Keeping communication clear, organised and proactive
• Making sure feedback, actions and next steps are captured
• Supporting repeat work and long-term client relationships

Business Development & Pitches

• Managing and responding to inbound enquiries
• Qualifying leads and gathering requirements before pitches
• Supporting the preparation of proposals, pricing and timelines
• Helping organise and run pitch meetings
• Following up opportunities and keeping momentum moving
• Keeping the pipeline and CRM clean and accurate

Commercial & Planning Support

• Supporting forecasting and revenue planning
• Feeding insights from delivery back into pricing and scoping
• Helping leadership understand what work is profitable and why

What we’re looking for

Experience

• 0–2 years experience in operations, project coordination, account management or commercial support
• Experience in a creative, digital or design environment is a bonus

Skills

• Excellent written and spoken English
• Highly organised with strong attention to detail
• Comfortable working with numbers and commercial data
• Confident communicator with clients and internal teams
• Interest in UI, UX, branding and digital design

Tools

• Comfortable using ClickUp, Slack, Gmail and Google Docs
• Open to learning Figma and Pitch for proposals and decks

Personal traits

• Proactive and self-motivated
• Calm under pressure
• Enjoys improving how things work
• Commercially curious
• Reliable, organised and switched on

Salary & progression

Base salary: £28k–£37k depending on experience

Bonus: Up to £10k–£15k based on operational and commercial targets

OTE:

£38k–£52k

Clear progression into a Business Manager / Operations Lead role as the agency grows

Workplace incentives

Financial

• Additional Company wide Bonuses for reaching annual goals
• Comprehensive pension plan
• Cycle to work scheme
• Professional development budget

Time away

• 28 days holiday (including Christmas shutdown)
• An extra day of holiday for each year of service
• 3 months unpaid sabbatical after 3 years of service
• 3 months unpaid sabbatical and 10k after 6 years of service

Hybrid working

• 4 weeks work from anywhere
• Hybrid working (3 days a week in office with mandatory Thursdays)

Social

• Monthly socials
• Winter & summer company retreats pending company goals