Senior Account Manager

We're on the lookout for an ambitious Senior Account Manager with experience working on digital projects. This is an exciting opportunity with clear room for progression as a senior and key member of our client services team.

You'll be joining our dynamic team of 15 talented professionals, including 3D and motion artists, digital designers, creative developers, strategists, producers and account managers. If you're passionate about digital, love creative problem-solving, and excel at delivering award-winning results that exceed client expectations, we want to hear from you!

About us

At Unseen Studio, we pride ourselves on being a top-tier digital production studio, helping bold brands cut through the noise with meaningful identities, compelling digital experiences and motion productions. We're fortunate to work with amazing clients worldwide, and we're proud of the awards and honours our studio has received to date, including the Awwwards Studio of the Year 2021.

Before you get in touch, check out our Portfolio, Dribbble or Behance profiles to see what we’re all about.

About the role

As a Senior Account Manager, you’ll ensure projects run smoothly, with great personal skills and confidence with client-facing duties, acting as the driving force nurturing client relationships and taking an active role communicating and delivering great results. You’ll also be trusted to seek out fresh business opportunities and build exciting new ventures for the Unseen team.

In addition to excellent communication and interpersonal skills, you should be able to demonstrate the ability to confidently handle and successfully deliver projects of various scales – on time, within budget, and to the highest standards.

You must be capable of managing multiple projects, milestones and deadlines while effectively engaging with the various internal and external stakeholders involved.

Base requirements

• A minimum of 2 years of proven Senior Account Management experience in digital/marketing/creative agencies or similar environments
• Comprehensive knowledge of the website design and development process, specifically in interactive digital projects
• Ability to independently manage digital projects from brief to master stages
• Adept in using relevant project management tools for website projects, timelines and resource scheduling
• Confident communication skills for effective collaboration with internal teams and clients
• Expert experience in building and fostering strong relationships with clients, understanding their business goals, objectives, and challenges
• Excellent time management and organisational skills
• Ability to identify improvements in processes and procedures, communicate these to the senior team, and successfully integrate them into the agency
• Strong commitment to delivering work to the highest standards
• Based in our HQ in central Bristol (this is not a fully remote role)

Responsibilities

• Serve as the primary point of contact for projects within the agency; maintaining constant awareness of project status, next steps, and challenges
• Understand the client’s needs and formalise concise briefs and manage the creative output
• Proactively engage with clients to ensure efficient management of feedback and sign-off stages
• Work alongside producers to create project plans, timelines and technical specs
• Foster close working relationships with all departments through collaboration and communication
• Resolve challenging project issues with a collaborative solutions-focused mindset, maintaining a positive outlook and strong work ethic
• Track and analyse project performance throughout its lifecycle and post completions, utilising insights to take action where required
• Ensure each stage of project is met, according to the brief, budget, resource, and deadline
• Support our Business Director with New Business matters; scoping project enquiries with new clients, preparing proposals / pitches and writing detailed SOWs

Job benefits

• Competitive salary based on experience and qualifications
• 25 days of annual leave, plus bank holidays
• Additional holiday for every work anniversary (capped at 30 days)
• Employer contribution pension scheme
• Allocated time and budget for professional development
• Overseas trips to creative conferences
• Work from home/flexible working opportunities