Ecommerce Content Assistant
Job Description
twentytwentyone has established itself over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.
We welcome applicants to join our friendly web team where every day is a learning opportunity. We believe that the future of our organisation is our people. As a key part of the team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success. If you believe you have the experience and skills for this role and share our passion for exceeding customer expectations, we invite you to apply!
Full-time Monday to Friday, 9.15am-5.45pm, based at our River Street Head Office + Showroom with occasional remote working.
About the role:
Content and administration
- Upload new product ranges to online store, writing informative and SEO-friendly copy.
- Source and edit imagery for product ranges.
- Create fabric, colour and finish pdfs, online spec sheets and update pricelists.
- Assist with up-to-date accuracy of the entire online catalogue, maintain and monitor stock level information and new pricelists, working with the web team, retail and warehouse to monitor out-of-stock/new stock deliveries
- Monitor Supplier Terms document for new price lists and update web products accordingly.
- Administer information to the correct channels, report important or recurring issues.
- Assist with set up of online sales, offers and promotions.
- Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.
- Ensure correct claims procedures are followed and relevant parties are kept informed of any losses/compensation/discounts.
Sales and customer service
- Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
- Support the Customer Services team with web order processing, arranging deliveries, communications, stock availability and dispatch of orders in seasonal peak times as required.
- Provide showroom support and lunch/holiday cover where required.
To be successful in this role you will have the following skills and experience:
- An enthusiasm for twentytwentyone and our products
- Strong organisational and administrative skills, with attention to detail and accuracy
- Excellent written English
- Strong computer skills including Photoshop
- An intrinsic understanding of customer service
- Flexibility and keenness to carry out all aspects of the role
- Strong initiative and problem-solving skills
- Familiar with Shopify or similar CMS is desirable
- Copywriting experience is essential.
- Experience of selling high-end, made-to-order furniture/lighting would be an advantage.
What we offer:
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Season travel ticket/Cycle scheme
- Training and opportunities for development