Community Manager (Product + Digital)
Job Description
Who is Cyclehoop?
Cyclehoop create innovative cycle parking and infrastructure for everyone. We design, install, rent and maintain our innovative, high quality range of products, from cycle shelters and hubs to accessories, racks and stands. Our team cares about sustainable transport and is dedicated to making our cities cycle friendly, and so, healthier and happier places to live.
Where we need your help
We are looking for an enthusiastic and dedicated Community Manager to create engaging, high-quality and effective marketing and communications. To help our team crystalise Cyclehoop as the top cycle parking and infrastructure creators in the UK. Our ideal candidate thrives in a startup culture, loves cycling and is sustainably minded. These interests will propel you to develop our digital and product strategy under the guidance of Cyclehoop’s Marketing Manager and alongside our Community Coordinator. Then you will happily work autonomously to deliver assets and campaigns, and report against goals.
You’ll have a way with words and people, be an expert on social media platforms, familiar with Adobe Creative Suite and savvy with WordPress and MailChimp. Wielding a camera will come as second nature to you and you’ll have basic product photography and video editing skills. We are expecting you to have 2-4 years’ experience in website and social media management, with some proven abilities in graphic design and brand management. Ultimately, you should be a well-rounded creative marketing professional with a strategic streak.
Community Manager responsibilities
- Set, plan and deliver our product and digital strategies and campaigns
- Develop and maintain meticulous image library
- Boost sales and brand love above competitors
- Liaise with Sales, Design, Operations and Customer Service teams
- Provide engaging content for website, social media and digital accounts
- Monitor, track and report on competitor activity
- Respond to stakeholders in an empathetic and timely manner
- Promote a fun, inclusive and energetic internal culture
- Build positive relationships with colleagues, clients, and industry professionals
- Stay up-to-date with industry trends and innovations
Community Manager requirements
- Proven 2-4 years’ work experience in a similar role
- Experience planning and leading creative initiatives
- Ability to identify and track relevant KPIs
- Hands on experience with social media management
- Ability to interpret website traffic and knowledge of online marketing
- Good Adobe Creative Suite skills
- Excellent verbal and written communication skills
- Excellent interpersonal and presentation skills
- Attention to detail, critical-thinker and problem-solver
Perks of the role
- Creativity, responsibility and autonomy
- Casual and friendly workmates
- Cycle industry benefits and discounts
- Healthy work-life balance
- Fun quarterly socials
- Annual bonus scheme
- Start date asap