Studio & Operations Manager

The Studio & Operations Manager is a senior role positioned between the Directors and the Studio Team, and will work across three key interconnected areas of the studio:

STUDIO OPERATIONS

Designing and implementing flexible and adaptive operational systems: facilitating processes that support studio ambitions and guide unique workflows of a small diverse group of creative people.

Managing high level studio finances: maintaining an overview of financial well-being and providing insight on resourcing, forecasting and strategic decision-making. Issuing invoices and monitoring general studio expenditure.

Overseeing key operational relationships that impact the smooth running of the studio: ensuring the Studio Co-ordinator & EA and accountants are working together to process VAT, year-end accounts, payroll, and other financial obligations on time. Liaising with the external teams that facilitate the functionality of the studio space.

Managing employee and contractor recruitment and onboarding: creating contracts, updating onboarding information packages and studio handbooks. Managing annual leave requests.

Maintaining an overview of studio activity: working with Directors and project leads to maintain an overview of the studio’s traffic, and an awareness of associated resources.

CLIENT AND COMMISSIONER ACCOUNTS

Relationship and account management: working with the Directors to build and strengthen relationships with clients, partners, communities, and networks.

Leading client onboarding: from initial calls to sign-off, working with the Directors to create, shape, and finalise client contracts and SOWs.

Support with business outreach: Sharing Superflux’s work with different types of (value-aligned) clients, funders, and commissioners.

Supporting development: Helping leadership find opportunities to disseminate Superflux's strategic products and offers within a wide ecosystem of partners and businesses.

STUDIO CULTURE

Maintaining the wellbeing of the studio: empathetic to the diverse needs of diverse people, nurturing a good working environment for all.

Acting as a conduit between senior leadership and the studio team: scheduling regular catch-ups and helping to plot personal growth plans.

Planning studio cultural activities: working to conceive and schedule away days that align with the studios values.

REQUIRED PROFESSIONAL EXPERIENCE

Minimum five years of demonstrable experience in a mid to senior operational/organisational centred role within the creative and/or cultural sector.

Demonstrable experience designing and facilitating the implementation of flexible and adaptive operational systems.

Managing operational finance processes and budgets.

Leading, managing, and motivating a team.

Generating client, commissioner and collaborator contracts and SOWs.

Enabling and nurturing diverse relationships with multiple stakeholders.

Managing sensitive internal information, and exercising discretion, confidentiality, and sound judgement to support the needs of a diverse team.

YOU MIGHT THRIVE IN THIS ROLE IF YOU:

Possess strong organisational, planning, and leadership sensibilities.

Are genuinely interested in Superflux’s work, mission and ethos, and have a keen enthusiasm and commitment to work in broad thematic areas including climate, technology, culture, economics and ecology.

Have the ability to communicate effectively with a wide variety of people.

Can build strong and caring relationships with clients (past and potential) and gain the trust of key stakeholders.

Have experience applying innovative thinking to developing strategies that support the positive growth of relationships, teams, and products/offerings.

Understand a values-based business model.