Senior Account Manager

About Us

We design and manufacture unique product-led experiences for forward-thinking brands. We work with a range of companies from small boutiques to larger brands such as Spotify, Google, Netflix and Instagram. We provide unique solutions to our customers, providing the full end-to-end service, from unrivalled product ideation and creation through to fulfilment and global delivery and, ultimately, create impactful and distinctive branded experiences that help brands communicate with their clients and staff. We see ourselves very much at the forefront of this.

Role Overview

We’re looking for a Senior Account Manager to join our Corporate team and drive revenue growth by winning business with both existing and new clients. You will have your own book of clients in a dedicated vertical in which to build and develop. Your primary focus will be the Events, Hospitality, Automotive and Luxury Sector for which you will be the primary contact and responsible for cultivating a strong and trusting network of relationships. You will also have regular collaboration with our creative, sourcing, production, and logistics teams to ensure that every project creates an everlasting impact.

This is a hands-on role that requires excellent account management skills. The role is client facing and demands commercial problem solving, strong negotiation, planning and communication skills.

About You

The Relationship Builder: you’ve managed high-profile accounts for large companies and know how to build trusted, long-term client relationships. You’re confident with senior stakeholders, understand what great service looks like and know how to keep clients engaged and coming back.

The Commercial Thinker: you have strong commercial instincts and understand how to grow an account — spotting opportunities, developing briefs and balancing what the client wants with what makes commercial sense for the business.

The Creative Partner: you have a strong creative eye and a good understanding of consumer markets. You can take a client’s initial idea, understand what they’re trying to achieve and work collaboratively with creative and internal teams to turn it into something exciting and relevant.

The Go-Getter: you’re a natural people person with a hands-on, can-do approach. You thrive in a fast-paced environment, stay calm when deadlines are tight and are happy getting stuck in to make things happen. You’re ambitious, keen to develop and looking for a role you can grow with over time.

Key Responsibilities

• Work with the Head of Sales to build ambitious yet achievable sales targets each year.
• Management of key accounts including: Wembley, UEFA, F1 Teams and Soho House to name a few.
• Be the driver of revenue growth on all of your accounts. Seeking out leads, closing deals,. re-engaging with lapsed customers and winning new opportunities.
• Develop and drive the commercial plan for your key accounts that includes margin maintenance, forecasting, quarterly business reviews, new product pitching, seasonal pitching, budget tracking and regular wash-ups.
• Drive new business opportunities through outbound approach and networking.
• Develop existing business through relationship nurturing and proactively pitching new concepts and opportunities.
• Work across a variety of industries but focus on your own vertical and build expertise in your dedicated space.
• Be accountable for your client’s projects: from briefing in concept decks, estimating product costs, tracking budgets, managing client expectations and overseeing the project lifecycle.
• Working in close collaboration with Project Managers to ensure all the work streams and briefing in the relevant teams to produce the final deliverable(s).
• Projects may range from size and creativity, from very small quick orders to larger bespoke creations.
• Understanding of scope and awareness of status of all live briefs and efficient team resourcing including task prioritisation.
• Work in a commercial team of Account Managers and collaborate on aspects of the accounts you work on together.
• Work effectively and efficiently with internal teams such as Project Management, Creative, Production, Finance and Logistics.
• Answer briefs and inbound sales inquiries with consistent communication and a proactive approach.
• Be confident and comfortable communicating effectively with a range of personalities.
• Use your experience & knowledge to be a key decision maker on projects and offer valuable experience and insight during early concept work.
• Consistently inspire colleagues with concepts/ideas/technologies that can also be considered to enhance our work.
• Extensive use of our CRM tool (Hubspot) and our inventory tool (Unleashed).
• Executing the requirements of Unleashed with knowledge and accuracy; ensuring quotes, sales orders and invoices are updated and exact.

Contract

Full time, 40 hours per week, Monday - Friday, based in our London office.

Salary

£45,000 - £55,000, based on experience.

Eligibility for a performance-based bonus incentive, subject to meeting specific targets and company performance.

What We Offer

• Dynamic Environment: Join a creative, collaborative and fast-paced team where no two days, or projects, are quite the same.
• Career Growth: Develop your skills, take on greater responsibility and build towards more senior opportunities as the business grows.
• Great Benefits:

A range of benefits designed to support your wellbeing, work-life balance and development, including:

• One day per week working from home
• Two weeks remote work per year
• Team Socials
• Employee Discount
• Vitality Membership
• Art Pass
• Birthday Leave
• Finder's Fee
• Green Commute Cycle Initiative
• CycleSaver
• Sabbatical Leave
• Enhanced Parental Leave
• 25 days annual leave + bank holidays
• Nest Pension