Creative Senior Account Manager

Here at The Fix we are looking for a Senior Account Manager who is…

• A team player

• Energetic and enthusiastic

• Ready to hit the ground running

• Ambitious and keen to learn

• A confident and capable communicator

• A creative thinker

• Organised and excellent at multi-tasking

• Ideally degree educated or have relevant agency experience

Role

Every day is really different. But here’s some of the things you’ll be doing:

Manage and develop client accounts through consistent high-standards of project delivery and strong relationship building

• Establish business objectives for each client project and provide full and detailed proposals that meet given budget and deadlines

• Manage own time and projects effectively and understand the need to prioritise tasks or delegate where needed

• Head up pitches and presentations - managing the development of these through the studio, working alongside the Senior Team

• Ensure all client communications are checked and are of a high standard prior to sharing with client

• Effectively manage, develop and mentor people either through line management, client teams or internal departments

• Ensure reply administration procedures (Geco, CRM system, Microsoft Teams etc.) and processes, (scoping meetings, kick offs, studio bookings etc.) are being carried out by yourself and the team

• To be fully accountable for gross margin achievement on all your projects

What else is expected?

• To build and maintain excellent working relationships with clients; understanding and anticipating both their strategic and tactical needs

• Secure future business and growth by recognising opportunities as early as possible

• Look beyond the day-to-day by bringing the wider Reply Group’s capabilities, brand ethos and client portfolio to the attention of the client

• Manage any challenges in a calm, positive, objective and constructive manner

• Demonstrate self-motivation and strive for continual improvement

• Challenge the process, identify and action realistic alternatives

• If client demands mean the team has to work late, or go the extra mile – we work as a team to achieve this