Job Description
Here at The Fix we are looking for a Senior Account Manager who is…
• A team player
• Energetic and enthusiastic
• Ready to hit the ground running
• Ambitious and keen to learn
• A confident and capable communicator
• A creative thinker
• Organised and excellent at multi-tasking
• Ideally degree educated or have relevant agency experience
Role
Every day is really different. But here’s some of the things you’ll be doing:
Manage and develop client accounts through consistent high-standards of project delivery and strong relationship building
• Establish business objectives for each client project and provide full and detailed proposals that meet given budget and deadlines
• Manage own time and projects effectively and understand the need to prioritise tasks or delegate where needed
• Head up pitches and presentations - managing the development of these through the studio, working alongside the Senior Team
• Ensure all client communications are checked and are of a high standard prior to sharing with client
• Effectively manage, develop and mentor people either through line management, client teams or internal departments
• Ensure reply administration procedures (Geco, CRM system, Microsoft Teams etc.) and processes, (scoping meetings, kick offs, studio bookings etc.) are being carried out by yourself and the team
• To be fully accountable for gross margin achievement on all your projects
What else is expected?
• To build and maintain excellent working relationships with clients; understanding and anticipating both their strategic and tactical needs
• Secure future business and growth by recognising opportunities as early as possible
• Look beyond the day-to-day by bringing the wider Reply Group’s capabilities, brand ethos and client portfolio to the attention of the client
• Manage any challenges in a calm, positive, objective and constructive manner
• Demonstrate self-motivation and strive for continual improvement
• Challenge the process, identify and action realistic alternatives
• If client demands mean the team has to work late, or go the extra mile – we work as a team to achieve this