Front Office Assistant

BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our Copenhagen, New York, London and Barcelona offices. Our built work ranges from the most diverse urban playground and Michelin-star dining - to affordable housing that feels everything but and a school among the verdant fjords of the Faroe Islands. Our vision spans traveling at supersonic speed with Hyperloop One to living in floating cities and eventually Mars! While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We share our collective knowledge and expansive network through study trips and educational workshops – BIG School offers in-house lessons while BIG Picture brings in industry experts to inspire and invigorate. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, to give form to our future one project at a time.

The London office is growing at a rapid pace and we are therefore on the lookout for an ambitious and hands-on Front Office Assistant to help with the daily running of our office and elevate our hospitality level.

You will be based in our London office together with our fantastic 100+ staff and where you will work closely with the Office & Community team. You will be reporting to the Office and Community Manager and will become part of a diverse, fast-paced, and vibrant office milieu, where no two days are ever the same. Occasional weekend attention and late afternoons/evenings can occur, so flexibility is important and thriving in a busy environment is key!

Maintaining an overview and joggling many tasks simultaneously is a big part of the job, hence understanding the needs of the office, being proactive, as well as having an acute sense of urgency and be service minded is important to fulfil the role. No task is too small, and no ambition is too great.

Join us on this mission if you are a Front Office Assistant who enjoys:

• Welcoming and entertaining all office guests and clients
• Covering the front desk during business hours while being the first and last point of contact for visitors
• Ensuring the office is presentable, inviting and inspiring
• Receiving, monitoring and actioning the office email
• Answering the office phone with warmth and professionalism
• Distributing incoming mail
• Managing and booking meeting rooms, ensuring the bookings are coordinated and that rooms are prepared, arranging refreshments and cleaning afterwards
• Managing breakfast, lunch and dinner orders for office staff and office meetings, booking restaurants as necessary
• Support the Office & Community Manager with Ad-hoc administrative tasks

We seek a person who:

• Is fluent in English
• Has relevant experience in a similar role
• Is organised, structured and has an eye for detail
• Is calm, focused and capable of multi-tasking and prioritizing independently
• Is service-minded, positive and trustworthy
• Is ambitious, hands-on and loves to take initiative
• Is proactive and who also completes tasks with a sense of urgency
• Has excellent interpersonal skills and written communication skills
• Enjoys a busy and creative environment with many personalities

This job description reflects the core activities of the role although there will be changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognize this and adopt a flexible approach to work.

Application:

Please upload your CV and portfolio via this link. We will contact you if your profile matches our requirements. Please confirm your availability to attend a video conference call or an in-person interview at short notice.

You must have permission to live and work in the UK.

Relevant applicants will be interviewed on an on-going basis.

Diversity has been part of our DNA since BIG’s foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender.