VENUE OPERATIONS EXECUTIVE

The Truman Brewery, one of London’s coolest destinations, hosts renowned events, and is looking to recruit a new Venue Operations Executive.

Please note this is not an event coordinating role, as The Truman Brewery is a dry hire venue.

DUTIES INCLUDE:

• Collating specific documents (e.g contracts, risk assessments, event floor plans, event schedules etc.) and general administration work for each event.
• To be the responsible client contact during hire periods and tend to any queries or emergencies which might arise in the venue.
• Client account management to develop strong working relationships with clients through great service and follow-up.
• Frequent communication with suppliers to arrange and book staffing.
• Willing to be flexible and assist as necessary in all aspects of the day to day running of the office and our events. To include early get-ins (sign on checks) for events and acting as onsite duty venue representative during out of office hours events.
• Meeting clients; conducting site visits and interpreting event requirements.
• Develop a good knowledge of the venue, the type of events held here and procedures involved to run an event in the venue.
• Integrating with our different size teams (events, estates, maintenance, accounts, car parking attendants) to ensure a smooth transition from sale to post event.
• Conducting both sales meetings and event production meetings.
• Maintain, update and expand the database.
• A degree of pro-active sales to generate new sales and new business opportunities.
• Venue upkeep.
• Inform car parks, main reception and staff of upcoming events.
• Develop understanding of health and safety aspects of events.
• Checking work done by cleaning/maintenance staff.
• Weekend coverage as and when needed.

There may be other responsibilities that we hand over to you as and when appropriate, depending on your skills and personal development.

SKILLS REQUIRED:

• Previous experience in the Events Industry (ideally in venue operations and logistics).
• Excellent and efficient organisational skills.
• Numerical competence and attention to detail.
• Proficient computer skills including knowledge of Outlook, Excel, Power Point and Word. (CAD related knowledge a bonus).
• Excellent interpersonal and communication skills and the confidence to liaise with clients and suppliers.
• Hardworking, focused and determined in your approach to work.
• Bright, friendly and personable character is vital to the role with a keen interest in the events industry.
• Ability to use initiative and think on feet and adhere to venue procedures and policies.
• Excellent telephone manner.

GENERAL WORKING HOURS:

Monday to Friday 9am-6pm / 8am-5pm and be flexible to work weekends, early mornings or evenings when required.

Generally, weekends worked would be in lieu of weekdays.

You will be contracted to worked 45 hours a week, 9 hours per day with a 6 month probationary period.