Senior Account Manager

• Who will you report to? Managing Director
• Who may report to you? Project Manager
• When? Monday to Friday, 9.30am until 5.30pm
• Where? We operate hybrid working, so a mix of remote based and our studio in Farringdon. Please note that we do require at least monthly attendance in the studio.

Overview

We’re looking for an experienced Senior Account Manager to join our thriving project team.

The role will primarily involve overseeing one of our long-standing tech client accounts, so a passion for this industry is a must.

Supported by project managers and overseen by Senior Directors, your job will be to lead on a variety of projects under the account. The majority of briefs are B2B, and our clients often rely on us to help them unpick these briefs and re-shape them into something more structured, then make a plan to deliver. We like to work collaboratively with our clients, so you’ll be expected to enjoy working as a team towards a common goal.

Working closely with the strategic and creative teams is also a fundamental part of the job, so an interest and understanding of what designers, copywriters and strategists do, and an awareness of how to get the best from different disciplines and personalities is important.

Project responsibilities

We’ll work with you to onboard you on the account and support your development on it. Once you’re up and running, you’ll be able to work with minimal instruction from senior director team members and above to:

• Take a lead role on projects of various sizes, alongside the Creative Director (and possible Senior Account Director)
• Interpret complex B2B client briefs, ensuring you understand the challenge and are adept at problem solving to find a solution
• Lead on client communications, often supporting them through crunchy deadlines and challenging stakeholders their side
• Oversee Project Managers to ensure project admin is always up to scratch. You’ll have a keen eye of detail and a high standard to set.
• Understand resourcing requirements, ensuring the right creatives are put on the right projects
• Oversee and report on accurate project and account finances (up to and over the value of 1 million

Please note that you’ll also be asked to oversee projects outside of your primary account when required.

Role model behaviours at the Senior level

Considered: You understand briefs from the client's perspective and are consistent in considering them at all stages of the project.

• Exacting: You strive for excellence across every project that you work on, refining the details that count in all work leaving the office, ensuring that everything meets our standards.
• Calm: You understand that change is a given on most projects and can bring levity and warmth to difficult situations, to help boost morale and assure the team that solutions can be found.
• Insightful: You embrace throwing yourself into complex problems outside of your area of expertise. You’re not intimidated by having to do a lot of reading and thinking in order to be able to fully engage with a brief.
• Self-aware: You wear your experience and knowledge lightly. You know when to speak and when to listen. You would never consider yourself experienced enough to no longer be interested and fully engaged by the ideas of others.
• Collaborative: You are an approachable team leader and driver, building on the ideas of others to find the best possible solution. You publicly acknowledge the effort, hard work and support of others. You make time for everyone, stressing the collective - the ‘we’ and not the ‘I’.
• Responsible: You take full ownership over projects and client accounts that you lead on. Everyone knows they can rely on you, and you’re proud of that. If something needs doing, you'll stick around to do it with minimum fuss.
• Honest: You know how to be open and candid with others in a way that is always productive and solutions focused. You are sensitive enough to be able to disagree with others or give negative feedback (and receive it) without causing upset.

You’ll need to be an expert in Google Workspace, including word docs and spreadsheets.

It would be great (but not essential) if you have prior experience working in or around design and creativity.

Benefits

• Flexi-hours: We offer flexi-time around our core working hours to allow for personal commitments.
• Hybrid working: Our team split their time between our studio in Farringdon, central London, and remote working.
• Career development: We have a considered and robust framework for career development, as well as an annual training budget of £1,000 to further your skill set and knowledge.
• Holidays: 28 days per year (in addition to public holidays)
• Company sick pay scheme
• Private healthcare: We offer comprehensive, fully-subsidised private health insurance from Vitality. This includes an employee assistance programme, discounted gym membership, a reward scheme that offers Amazon Prime, cinema tickets, and fitness tracking devices.
• Wellbeing support: We offer a budget that our team can spend on their wellbeing and on mental and physical health services.
• Family friendly: Enhanced maternity and paternity packages
• Socials: We organise regular studio socials and hold our own event series

Who we are

Human After All is a creative agency based in London. We create brand-led communications for some of the world’s most influential organisations, predominantly across the tech and purpose sectors. At HAA our values shape everything we do. We’re a certified B Corporation, and we pride ourselves on being great humans. To fit in you’ll need to be empathetic, a team player and an excellent communicator. You’ll also need to be conscientious: there’s a good reason for everything we do and for every decision we take, so you’ll need to be someone who demonstrates this same degree of care — both in your work and your interactions with others. Check out the values page on our website for more on what is important to us.

HAA’s ambition is that just as we hope our work will go beyond expectations, we also hope it will achieve bigger things. We want our creativity to be a force for good. We want the communications we create to be instruments for change in the world. We ask that you consider social and environmental causes bothin your day-to-day activities at Human After All, and through our purpose-focused client work.