Account Manager

ACCOUNT MANAGER (FULL-TIME ROLE)

Are you interested in illustration, animation and powerful storytelling?

We are on the hunt for an account manager with creative agency experience or a keen interest in visual communications to join the Scriberia team.

You’ll work on education, healthcare and government clients using the power of pictures to break through a sea of complexity. Supporting the production of distinctive animations, illustrations and infographics that explain, entertain and educate. No two clients are the same.

About You

Our dream hire is an accomplished account manager or illustration agent. With 2+ years agency experience in corporate communications. We’re looking for someone who is proactive, enthusiastic, outgoing, and flexible. Who has a proven track record in crafting, delivering and negotiating winning pitches with large, multinational clients.

You should be an excellent communicator, with the skills and confidence to build mutual trust and rapport with senior client executives and brilliantly represent Scriberia’s team and services. Demonstrating outstanding organisational abilities, you will be able to prioritise well and manage a busy schedule.

Ultimately, you will have a genuine enthusiasm for the work that we do, and an understanding of the huge benefits visual communication and ways of working can bring to large organisations.

About The Role

This is a chance to create meaningful work with a friendly talented team. We’re proud to say our work helps communicate the impact of breakthrough scientific research, improve health literacy, and build alignment during organisational change.

Responsibilities

• Take primary responsibility for growing a range of medium and large Scriberia client accounts ensuring all are committed, regular customers and ambassadors for our brand.
• Ensure clients understand the full breadth of Scriberia’s offer and the benefits of using Scriberia as a trusted creative partner on an ongoing basis.
• Write and deliver clear and compelling proposals in response to client briefs.
• Grow and maintain a pipeline of opportunities from existing clients and increase their annual spend, ensuring quarterly commercial targets are met and financial forecasts are kept up to date.
• Play a pivotal role in relationship development within your sectors. Identifying potential opportunities with past bookers, lapsed clients and new leads. To build our new business pipeline.
• Apply financial astuteness to pricing proposals working with producers to respond to client’s needs and budgets to ensure projects are profitable.
• Maintain CRM (Hubspot) with comprehensive client information and provide reports and data where requested.
• Collaborate closely with senior colleagues including the co-founders of Scriberia to build and maintain account plans and help develop client relationships and build new business opportunities.
• Maintain close contact with clients throughout and as follow-up to each job, ensuring they receive a high quality of service, providing valuable feedback and hopefully case studies for marketing purposes.
• Measure client satisfaction and act on any feedback to ensure continuous improvements in processes are made.

Our commitment to diversity and inclusion

We are proud signatories of Business in the Community's Race at Work Charter, and as such are committed to taking action that supports ethnic minority career progression and diversity in the workplace. We guarantee an interview to any candidate who identifies as D/deaf, disabled or neurodivergent or as a person of colour, and who can demonstrate they have the essential skills and experience required for the role.

Other benefits

• Flexible working - we offer flexibility for regular home working, as long as you are a UK resident and are able to travel to London for weekly team and client meetings. When working remotely, you will need to work from a private area so confidentiality is maintained.
• Holidays - we provide 22 days of holidays pa pro-rata + one extra day as birthday day. After a full calendar year in post, holidays will rise by 1 day per each full holiday year in post up to 25 days pa pro-rata (+ the additional birthday day).
• Learning - access an exciting Lunch & Learn Programme and unlimited learning through Scriberia's Linkedin Learning membership.
• Healthcare - Company Health Insurance Scheme with Benenden Health following successful completion of the probationary period, https://www.benenden.co.uk/for-business/healthcare-for-business/ including physio, psychological support as well cashback cover for dental, optical and some complementary therapies - https://www.benenden.co.uk/for-business/health-cash-plan-for-business/
• Socials - Quarterly budget available for teams' social activities.

Need to know

• Basic salary £40k-50k pa depending on experience
• Plus up to 20% of salary bonus based on sales targets and OKRs
• Probation: 6 months
• The start date for this role is ASAP, so please don't delay your application.
• The interview process will be in three stages: an informal phone call, a skills test and 2 x video or face-to-face interviews with our panel.