Head of Operations

Grow is seeking a proactive and experienced Head of Operations. This is a senior and pivotal role within the organisation and has accountability across digital and physical domains. As Head of Operations, you will focus on existing digital systems and develop new ones to optimise productivity, improve workflows, team coordination and customer service as well as find opportunities to save money and generate income. Ultimately, you will ensure the smooth, day-to-day functioning of Grow’s venue and studios.

We are a committed team and have been laying the groundwork for this role, upgrading our digital platforms, mapping data and workflow. We now need someone with the right skills and experience to come and take us to the next level.

You’ll be responsible for the day-to-day running of the site—managing everything from venue systems and financial processes to digital tools. Working closely with the directors and managers, you’ll improve internal systems, lead on compliance, and explore new ways to improve efficiency through digital platforms, generate income and reduce costs, all while supporting the vibrant community at Grow.

Why Join Us?

• Shape Grow’s Future - Take the lead in designing systems, improving operations, and embedding sustainable practices that will have a lasting impact
• Purpose-Driven Work - Be part of a grassroots organisation that champions inclusive cultural programming, artist-led spaces and environmental responsibility
• Join a values-led organisation - Work closely with founding directors and other managers to help shape strategic direction and drive sustainable growth, taking a lead on digital
• Make a meaningful impact - Be part of a collaborative team culture within an independent East London-based initiative, navigating a dynamic and competitive landscape.

FULL JOB DESCRIPTION