Service Designer
Job Description
In brief
We are looking for a Service Designer to work closely with our Service & Experience Director and Head of Design Research, researching and designing innovation projects for our clients in the UK and internationally. You will be in a great position to learn and grow your skills, while working on socially relevant, impactful projects.
Why this role matters to us
We have a commitment to identifying and growing new design talent and developing their skills and career paths. Our design and research team is expanding to fulfil our pipeline of socially useful projects in the UK and globally.
About us
We are a strategic design consultancy that designs services, shapes experiences and accelerates innovation. We spark change through collaboration and build capabilities through our executive training academy, the Design Thinkers Academy London.
DK&A is a fast-growing creative business, with plenty of opportunity to expand your skills, explore your interests and develop your expertise.
Values
We create Responsible Revolutions by co-designing better futures. We advance thinking and practice in service design and innovation and spread this knowledge, upskilling our clients to drive their own Responsible Revolutions. We are united by an optimistic, agile approach, and a belief that human-centred design can change the world for the better. Good design is inclusive, and we believe being a diverse team leads to better design. We reflect this in how we recruit.
Job description
Title: Service Designer
Reporting to: Service & Experience Design Director
1. What you will be doing
You will be working with experienced user-led design colleagues, helping clients solve complex problems, generate fresh thinking and create socially useful brands, experiences, products and services. You be expected to work collaboratively in a multidisciplinary team and also work autonomously to deliver quality timely design outputs. You will be Coached and supported to develop your skills and take on client-facing responsibilities over time.
1.1 Service & experience design
• Contributing as a Service Designer to rolling portfolio of client projects providing input at different design stages: user research; design development; prototyping; user-testing.
• Taking a lead on specific design tasks or elements of bigger projects that are being run within the studio: taking the brief; managing all aspects of delivery.
• Designing project materials, such as workshop Miro/Mural boards, printouts such as Journey Maps, Personas etc., presentations and other design artefacts, working closely.
• Assisting with client and project management including meetings, timelines, budgets and administration.
1.2 Coaching & training
• Contributing to the development and delivery of courses run by Design Thinkers Academy London.
• Working with the Design Director and our in-house training team to create and update materials and content for our courses such as Mural/Miro boards and physical tools
• Attending courses and in-house trainings to stay at the forefront of service design and related practice and to play a full part in our “do & teach” culture.
1.3 Design development
• Contribute fully to the growth and development of DK&A. This may include working on internal projects relating to strategy, marketing, business development, or other areas as required.
2. Skills & experience
This role will suit a recent graduate with between 1 and 3 years design professional practice.
2.1 Essential
• A Degree or Masters (preferable) in service design, experience design, interaction design, industrial design, or similar related studies
• Proven ability to shape design briefs with clients or internal consultants
• Proven ability to conceive and run design research projects (ethnography, user research etc)
• Experience of contributing meaningfully as a designer to design projects and workshops for commercial clients
• Good written skills and the ability to create clear, concise, well-structured reports in a reasonable time frame
• Excellent verbal communication skills and the confidence to contribute to meetings and workshops
• Experience in using Adobe Creative Suite to design and build research, pitches, proposals and reports in accordance with our company brands
• Experience in developing prototypes: physical such as prototypes and role play; and digital such as clickable prototypes made on platforms like Figma
• Proven ability to design and facilitate in Miro/Mural or other equivalent software
• Fluent written and spoken English
2.2 Desirable
• Knowledge of Systems Thinking, Agile, Lean Start Up and other innovation methodologies and frameworks
• Experience of managing budgets and successfully maintaining profitability for some of your own projects
• Interest and experience in social justice and environmental sustainability
3. Remuneration & benefits
This is a full-time role with an annual salary between £30,000 - £35,000 based on experience. Benefits include:
Benefits include the following:
• Flexitime core studio hours 10:00 – 16:00 Monday – Friday
• 37.5-hour work week
• Hybrid work: minimum of 2 days in studio, up to 3 days remote
• 25 days of paid annual leave
• 8 days of paid Bank Holidays
• Contributory pension scheme – DK&A to match employee contributions of up to 4%. The scheme is recommended but not compulsory
• The studio closes between Christmas and New Year and these days are additional paid leave, on top of the 25 days annual leave and 8 Bank holidays
• Where appropriate, attend any of Design Thinkers Academy London open courses
for free
• Vitality Healthcare insurance
• Life insurance and income protection
• Interest free loans for travel season tickets to work
• Cycle to Work Scheme
4. Location
Hybrid work, allowing you to work remotely for up to 3 days per week.
Two days a week you will be working with the rest of the team at our studio in London SW18 5JS, United Kingdom. The space is modern, attractive, and light with good facilities including a shower, bike parking, shared meeting rooms and communal kitchen.
We will only be able to consider applicants who hold the right to work in the UK.
We will close for applications on 5th May 2023 with the aim to have the right person join our team as soon as possible.