Account Director

How&How are seeking an Account Director to join and help lead our team in London. You will be an innate organizational force, have acute attention to detail and impeccable communication skills.

As Account Director, you will be required to lead and oversee various creative & digital projects. You will have experience working across a range of branding & web development projects, from smaller tasks to complex web builds. You will be responsible for the delivery of quality creative work through the effective management of your team, and your innate ability to lead and inspire others inside and outside the agency.

You will be able to adapt your approach depending on the audience, and our clients. You’ll be as comfortable thinking big, as you will be obsessing about the details.

Topline: we need a well-rounded, team player to lead & manage projects with amazing organizational skills, meticulous attention to detail and excellent relationship & business acumen.

Salary: £60,000 — 70,000 (DOE) + Bonus Options

What you’ll do:

• Lead and maintain client accounts, ensuring that they are profitable, and growing
• Partner with senior clients, helping to build a tight-knit relationship between their team and other stakeholders
• Pro-actively take responsibility for driving each project forward
• Confidently make decisions and build a persuasive rationale for them, bringing others along the decision-making process
• Guide and motivate people around you including teammates, partners & clients
• Develop cost estimates & proposals and negotiate contracts & fees with clients
• Work with the sales team in pitching to potential clients
• Manage, and maintain the financials of client accounts
• Report key financial and team data to the agency’s senior leadership team in key weekly management meetings with the London and LA office
• Maintain a detailed awareness of relevant market trends affecting your accounts, and developments in the wider design, advertising and communications industries
• Always seeking new and innovative ways to develop the work & your team

What we’re after for the role:

• 7+ years of hands-on agency experience in Client Services
• Efficient, detail-oriented, organized, and able to work under tight deadlines
• Team player that’ll fit into our design-driven, collaborative team
• Innate acumen for leading & managing creative brand & digital projects
• Extremely comfortable using project management tools & platforms
• Very strong financial & negotiation skills
• Proven experience managing client engagements of all levels
• Very strong interpersonal and communication skills (Fluent in English - both spoken and written)
• Able to be articulate in presenting work and facilitating workshops and pitches
• Experience in managing a mix of cross-sector projects across clients, both B2B and B2C
• Able to balance day-to-day project deliverables, connecting clients to internal resources they need, and able to independently prioritize different workloads

What we’re after for the agency:

• Curious about brands and the positive impact they can have on the world
• Interested in more than just design
• Ambitious self-starter who can thrive in ambiguity
• Can-do positivity and optimistic attitude :)

What we offer:

• Salary of £60,000-£70,000 (DOE) + Bonus Opportunities
• 28 Day Holiday allocation (including Bank Holidays)
• Random bonus paid days off
• £1,000/year Skills & Training Allowance
• Macbook Pro setup provided
• Weekly WFH days
• Pro Bono Environmental Studio Projects
• Transparent Tiered Salary System
• 2 Week Remote Working Opportunities (timezone dependent)
• We’re currently working towards B-Corp Status and aim to complete in 2024